Everything you need to know about delivery and shipping
We ensure your precious pearl jewelry reaches you safely and swiftly, wherever you are in the world. Our partnership with premium shipping carriers guarantees secure, trackable delivery with full insurance coverage for your peace of mind.
Orders processed within 1-2 business days
Complete protection for your valuable jewelry
Complimentary elegant presentation boxes
Transparent pricing with free shipping thresholds
| Destination | Service Level | Delivery Time | Shipping Cost | Free Shipping | Tracking |
|---|---|---|---|---|---|
| France | Express Delivery | 1-2 business days | €50 | Orders over €2,000 | |
| Europe (EU) | Express Delivery | 2-4 business days | €65 | Orders over €2,300 | |
| UK & Switzerland | Express Delivery | 2-4 business days | €75 | Orders over €2,500 | |
| USA & Canada | Express Delivery | 3-5 business days | €85 | Orders over €2,700 | |
| Asia & Oceania | Express Delivery | 4-7 business days | €95 | Orders over €3,000 | |
| Rest of World | Express Delivery | 5-8 business days | €110 | Orders over €3,500 |
Note: Delivery times may vary during peak seasons and holidays. Custom orders may require additional processing time.
From order to delivery - what to expect
Immediate email confirmation with order details and estimated delivery timeline.
InstantQuality check, packaging preparation, and shipping documentation (Monday-Friday).
1-2 business daysPackage dispatched with tracking number sent via email for real-time monitoring.
Tracking availableSecure delivery in luxury packaging with signature confirmation required.
As per scheduleAdditional services for your convenience
Need it urgently? Express options available for France (24-48 hours) and Europe (1-2 days). Contact us for availability.
Request Rush ServicePerfect timing for special occasions. Schedule your delivery for birthdays, anniversaries, or holidays.
Schedule DeliveryAll packages require signature confirmation. Special delivery instructions can be arranged upon request.
IncludedComplimentary luxury gift wrapping with personalized message cards for that special touch.
FreeImportant information for international orders
No additional customs duties or taxes. All prices include VAT for seamless delivery.
VAT IncludedOrders under £135 include VAT. Orders over £135 may incur customs duties at destination.
Conditional VATVAT not included in prices. Import duties and taxes calculated and collected at delivery.
VAT ExcludedImport duties may apply depending on order value. Varies by state/province.
VariableImport duties and taxes vary significantly by country. Please check local customs requirements.
Varies by CountryCustoms policies vary by country and are subject to change. Any customs duties, taxes, or handling fees are charged by your local customs office and must be paid by the recipient. We cannot predict or control these charges. For specific information, please contact your local customs office.
Stay informed every step of the way
Immediate email confirmation with order details and tracking preparation.
InstantYour jewelry is carefully packaged and shipping documentation is prepared.
1-2 daysPackage shipped with tracking number provided for real-time monitoring.
As scheduledYour precious jewelry arrives safely with delivery confirmation.
ConfirmedOur customer service team is here to assist you with any questions about your shipment.
Contact SupportCommon questions about delivery and shipping
Yes, you can change your shipping address if your order hasn't been processed yet. Please contact us immediately at contact@feifeipearls.com with your order number and new address details.
While delays are rare, they can occur due to customs processing, weather conditions, or carrier issues. If your package hasn't arrived within the estimated timeframe, please contact us with your tracking number and we'll investigate immediately.
For security and insurance purposes, we cannot ship valuable jewelry to P.O. boxes. A physical street address is required for all deliveries to ensure proper handling and signature confirmation.
The carrier will leave a delivery notice and attempt redelivery the next business day. You can also arrange pickup from their local facility or reschedule delivery for a more convenient time through the tracking system.
We can ship all our jewelry products worldwide. However, some countries have restrictions on valuable goods. Please check your local import regulations, and we'll work with you to ensure compliant delivery.