Hassle-free returns for your complete satisfaction
We want you to love your pearl jewelry completely. If for any reason you're not completely satisfied with your purchase, our generous return policy ensures a seamless process. Your peace of mind is our priority, with flexible return options and dedicated customer support.
Generous timeframe for returns and exchanges
Complimentary prepaid labels for qualifying orders
Seamless size and style exchanges available
Simple guidelines for a smooth return experience
Within 30 days of delivery date
It must be unworn and undamaged
Original packaging and certificates included
Custom pieces are final sale
Earrings excluded for hygiene (unless defective)
Contact returns@feifeipearls.com with order number
Receive prepaid return label (orders over €2,000)
Package securely with original materials
Ship using provided return label
Receive refund within 5-7 business days
Flexible solutions for different needs
Important information about returning your items
For luxury orders over €2,000:
For orders under €2,000:
Premium insured return shipping costs:
*All returns include full insurance and tracking
All returns protected:
Complete this form to start your return process
Common questions about our return policy
Custom-made or personalized items are generally not eligible for return as they are crafted specifically for you. However, if your custom piece arrives damaged or significantly differs from the approved design, we will arrange for immediate replacement or repair at no cost.
Once we receive your return, we inspect the item within 1-2 business days and process refunds within 5-7 business days. Depending on your bank or payment method, funds typically appear in your account within 7-14 business days from when we receive your return.
Please contact us immediately at returns@feifeipearls.com within 48 hours with photos of the damage. We'll arrange for immediate replacement at no cost to you, including all shipping fees. Your satisfaction is our priority.
Yes! For style exchanges, we process them as a return with a new purchase. If the new item costs less, we'll refund the difference. If it costs more, we'll charge your original payment method for the additional amount.
Yes, all original packaging, boxes, certificates, and documentation must be included with your return. This ensures the item can be properly verified and processed for other customers if applicable.
No problem! Contact our customer service team and we'll email you a new return label. You can also arrange your own insured shipping if preferred, though return shipping costs may apply depending on your order value.
Our dedicated team is here to help with any return questions